![]() ![]() One such benefit is the Adobe credit, which offers up to $150 in statement credits every year on eligible purchases. The Amex Business Platinum card, with its $695 annual fee ( rates and fees), has an impressive line-up of benefits and perks that easily justify the hefty annual fee. ![]() In some cases Adobe has reached out to customers directly when it was unclear how they were using the software and whether they were in compliance with the licensing terms.The Business Platinum Card ® from American Express happens to be one of the best elite cards that business owners know and love. The terms stipulate one user on two computers per individual license. There are features built into the software which can detect if the software usage may be violating the licensing terms. They too were downgraded to an individual membership. Sean_tiburon's post about their account being upgraded to a team without permissions is not acceptable and looks like it was remedied after his post here. ![]() Based on the case history it looks like they downgraded from team to individual because an individual membership suited their needs better. The sales agent in post 8 above for B-ecky was wrong. Business plans include features which hopefully justify the higher price point, and are typically "a better fit" for most business customers. There is no kind of legal requirement for a business to purchase a business plan versus multiple individual plans, so long as they adhere to license use requirements. Įspecially worried about the other poster who was told that his account was moved without his express permission, very "Wells Fargo" I would appreciate if you can contact me or direct me the right person who takes care of this. However, I wanted to draw your attention to the Creative Cloud Licensing structure for 3+ users, as what you made a move to, are Creative Cloud Individual licenses ,which unfortunately were not meant for Business purposes, they were designed for Freelancers and Ad-hoc users. I’m aware that your management and you have made a move to the new licensing structure, Creative Cloud and we appreciate it. I’m with Adobe’s Account Management Team and wanted to know a specific time to call you, so we could talk about the Creative licenses that are been deployed with Mediabarn inc. Today I got this email, which boarders on misleading, and I wish Adobe would put a stop to. I got an email this morning, after our CEO fought this off a couple months ago. BEWARE OF THESE FAKE SALES CALLS! Now I have to contact customer service to get everything back to the way it was. Less than 10 minutes after he hung up and our account is all messed up and we're going to be charged for things we don't want. Now our account is changed and we're on a business plan. I asked him what the price difference was and he told me about the higher rate (from 49.99 per user to 69.99 per user.) I told him that we don't want to change anything and to leave it is the way it is until I can talk with the owner and see what he wants to do, but again he informed me that the change had already taken place and we could not go back. He told me that it had ALREADY been done and he was just calling me to let me know that the change was coming. I asked him if this was something we HAD to do or something that we CAN do. What's that?" He told me about all these new features and told me that we were going to be switched over because there were multiple people on the same team using individual accounts. The person on the phone told me that we were being switched to "Creative Cloud For Business." I said, "OK. We each have individual licenses because it's more affordable and we don't need all the extra features. We are a small office with 4 people using Creative Cloud. I just received a phone call from someone who said they worked at Adobe.
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